Leading Complexity – Be like Sam
Sam knows that when leading in complexity and uncertainty, things are unpredictable and old rules don’t apply. Instead of taking control and giving answers, Sam asks great questions…
More...Yeah but… No but… Yeah but…
“Yes but…” is often used in conversation but usually means “No” or “I disagree”. Here you can learn an alternative language pattern to significantly improve your communication during difficult conversations and ensure your point is listened to.
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